FREQUENTLY ASKED QUESTIONS (FAQ)
PRODUCTS
Q: Are your knives handmade?
Yes, all our Damascus steel knives are handcrafted using traditional forging techniques.
Q: What materials do you use?
We use high-quality Damascus steel (commonly 1075 & 15N20) along with natural handle materials like camel bone, horn, and wood.
Q: Will I receive the exact same product as shown?
Due to handmade craftsmanship and natural materials, slight variations may occur.
SHIPPING
Q: Do you ship internationally?
Yes, we ship worldwide using reliable courier services.
Q: How long does delivery take?
- USA: Typically 5–10 business days
- International: 7–15 business days
Q: Do you provide tracking?
Yes, tracking details are shared after dispatch.
PAYMENTS
Q: What payment methods do you accept?
We accept secure online payments via supported gateways on our website.
RETURNS
Q: Can I return my order?
Yes, within 15 days if the item is unused and in original condition.
Q: Are custom orders refundable?
Custom or personalized items are not eligible for return.
CUSTOM ORDERS
Q: Do you accept custom designs?
Yes, we welcome custom orders for knives, belts, and other handcrafted products.
Q: How can I request a custom order?
Simply contact us with your design idea, and we will assist you.
SUPPORT
Q: How can I contact you?
You can reach us via email or WhatsApp for quick support.