OUR POLICIES

Shipping Policy

At our store, we “K2GEMSTONES LLC” aim to deliver your orders safely and on time.

  • USA Orders: Free standard shipping via reliable couriers such as FedEx, DHL or registered postal services.
  • International Orders: Shipped via reliable couriers such as FedEx, DHL, or equivalent.
  • Processing Time: 1–3 business days for ready items.
  • Custom / Wholesale Orders: May take 7–15 business days depending on design and quantity.
  • Tracking: Tracking details will be provided once the order is dispatched.

Please note that some products may be shipped directly from our production facilities in South Asia (Pakistan) to ensure the best craftsmanship and pricing.

Return & Refund Policy

We “K2GEMSTONES LLC” want you to shop with confidence.

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unused and in original condition
  • Non-Returnable Items: Custom-made or personalized orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.

Refunds are processed after inspection of returned items.

Privacy Policy

We “K2GEMSTONES LLC” respect your privacy and are committed to protecting your personal information.

  • We collect basic information (name, email, shipping address) to process orders
  • Your data is never sold or shared with third parties, except for shipping and payment processing
  • Our website uses secure payment gateways and SSL encryption

Payment Policy

We “K2GEMSTONES LLC” accept secure payments through trusted payment gateways.

  • Direct Bank Payment
  • Zelle, Venmo, other credit/ Debit Card

All transactions are processed securely.

Contact Us

mailto:k2@k2gemsandminerals.comFor any questions regarding policies, orders, or custom inquiries: